Terms and Conditions

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ORDERING AND DELIVERY INFORMATION

After ordering, you will receive an email confirmation from us letting you know that we have successfully received your order details. Second, we will let you know when your order has left our warehouse and is on its way to you with a tracking number. 

INFORMATION INACCURACY DISCLAIMER

From time to time there may be information on our website or in our catalog that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and change or update information at any time without prior notice (including after you have submitted your order).

BULK ORDERS

We are able to process bulk orders for many products that we carry.  For bulk order pricing you will need to contact us via email at email@creationsbydulcie.com, by calling us at (925) 292-7961, or by visiting our store at 5542 Brisa St, Suite E, Livermore, California, 94550.

Bulk orders follow these guidelines:

• The order is placed with a representative from Creations By Dulcie
• An invoice will be sent to the customer detailing product information, cost of products and engraving, and delivery method of the products once the personalization is completed.  Delivery methods include pick-up from our store at 5542 Brisa St, Suite E, Livermore, California, 94550 or shipping to a discussed location.  Shipping will incur an added charge to be paid for by the customer.
• After payment in full has been received, your product order will be placed.
• You may submit your own logos, artwork or graphic design to be placed on your products or you are able to choose from our artwork and files.  Acceptable files for Creations By Dulcie to work with are AI, PNG or SVG.  SVG and AI files work best.
• For bulk orders, there is a set up fee for each logo, artwork, graphic design to be placed on a product that will range from $20-$50.  There will also be an additional set-up fee for different products if more than one is included in the order.
• You will receive a “proof” of what your artwork, logo or graphic design will look like on the products before personalizing it onto your order. 
• You will have 72 hours to either confirm the “proof” to move forward with personalization, or you may request changes.   Each artwork, logo or graphic design “proof” will receive 3 chances for editing.  After that one of the proofs will need to be selected to move forward, or you can submit another file for a “proof” but no editing will be done by Creations By Dulcie on the new file.
• After your order is complete we will notify you with either a tracking number (if shipped) or an email to schedule a pick-up time.
• Returns & Refunds On Bulk Orders:  Once your order has been placed you will have 24 hours to change or cancel your order.  Orders that are canceled within the 24 hour time period will receive a refund, but will also be charged a 15% restocking fee.  Once your “proof” has been approved or the products have been personalized they are no longer eligible for a refund unless there is a defect in the materials.

ADDITIONAL FEES

There are some items or services that will be charged an additional fee:

2 Sided Engravings

We are happy to personalize your items to your liking.  All of our prices include single side engravings as a personalization.  If you would like the second/other side of the product engraved we are happy to do that for you for an additional fee that can range from $5-$25 depending on the amount of time on the engraver and the size of the artwork, logo or graphic design desired.

Set-up Fees 

There is a set up fee for each of your own logo, artwork, graphic design that has not been created by Creations By Dulcie to be placed on a product that will range from $20-$50.  There will also be an additional set-up fee for different products if more than one is included in the order.

PROOFS

If you are ordering a product and would like a logo, graphic design or artwork of your own we are happy to personalize your products with that.  You will receive a of what your artwork, logo or graphic design will look like on the products before personalizing it onto your order.  You will have 72 hours to either confirm the “proof” to move forward with personalization, or you may request changes.   Each artwork, logo or graphic design “proof” will receive 3 chances for editing.  After that one of the proofs will need to be selected to move forward, or you can submit another file for a “proof” but no editing will be done by Creations By Dulcie on the new file.

FILE FORMATS

Acceptable file formats for logos, artwork or graphic designs include AI files, PNG files or SVG files.  AI and SVG files tend to work best.

BRINGING PRE-BOUGHT PRODUCTS TO BE PERSONALIZED

We welcome customers to bring their own products to be personalized.  Most items we can personalized, however bringing an time into our store at 5542 Brisa St, Suite E, LIvermore, CA 94550 we will be able to assess whether or not it can be personalized by Creations By Dulcie.  If you would like to send us an item to look at, you are welcome to do so but shipping to us and from Creations by Dulcie will be covered at the customer’s expense.  Creations By Dulcie is not responsible for any lost or damaged goods when personal items are being shipped.

There is a set up fee for each of your own logo, artwork, graphic design that has not been created by Creations By Dulcie to be placed on a product that will range from $20-$50.  There will also be an additional set-up fee for different products if more than one is included in the order.

Please also note that Creations By Dulcie is not liable for replacing a product or fees to replace a product if the personalization does not turn out as excited after a proof is approved.