Creations By Dulcie

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Account

INTRODUCTION

This Privacy Policy explains how we collect, use, process, share and store Data when you use our Services (both terms as defined below), explains rights that you may have under specific data privacy and protection laws, and provides instructions on how to exercise any rights that apply to you (collectively, “Data Laws”). The rights discussed in the CCPA Notice are for residents of California and are provided as Addenda at the end of this Privacy Policy.

Our Websites Services may include links to third-party websites, plug-ins, services, social networks or mobile applications. Clicking on those links, or enabling those connections, may allow the third-party to collect or share Data about you. We do not control these third parties, and you should read each of their privacy notices before you submit any information to them.

You should carefully read this document to understand our policies and practices for processing and storing Data. By interacting with our Services, you accept the policies and practices described in this Privacy Policy. This Privacy Policy may change from time to time (see Updates to This Privacy Policy), and your continued use of our Services after any change means you accept those changes. Please check the Privacy Policy frequently for any updates.

DEFINED TERMS

In addition to the terms already defined above, we provide these definitions:

“CCPA” means the California Consumer Privacy Act of 2018, as it may be amended from time to time.

“Data” is information about you that we collect, or that you provide to us, and may include PII.

“Device” means the computer, smart phone or other electronic device that you use to access the Services.

“Device Information” means information about a Device, including the IP address used to access the Services, associated cookies or cookie identifiers, and other information related to the formatting or presentation of the Services for your Device and includes information about the Device often stored in picture files, including Device type and the location you were in when you took the picture.

“Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household or Device.

“PII” means personally identifiable information, which is information that can be used to identify a specific individual, including Data that may be classified as Personal Information subject to the CCPA Notice or Personal Data subject to the GDPR Notice.

“Services” means the Sites, Apps, and other services available from us.

HOW WE COLLECT DATA

We use different methods to collect Data, including:

Direct Interactions. You may give us Data by filling in forms or contacting us by phone, e-mail or otherwise. This includes Data you provide when you subscribe to our Services, search for a product, place an order, upload a photo or other content, participate in discussion boards or other social media functions on our Services, enter a competition, promotion or survey, and when you report a problem with our Services.

Cross-Device Tracking: Some of our Services use data analytics companies, advertising networks, and/or social media companies to engage in “cross-Device tracking,” which occurs when platforms, publishers, and advertising technology companies try to connect a consumer’s activity across smartphones, tablets, desktop computers, and other connected devices. The goal of cross-Device tracking is to enable us to link your behavior with our Services across Devices.

Third parties or Publicly Available Sources. We receive Data from third parties such as business partners and sub-contractors who provide us with a variety of business services like shipping and payment processing, advertising, analytics, search information, etc.

User Contributions. You may also provide us with Data to post on the Services or to transmit to third parties (collectively, "User Contributions"). User Contributions are submitted at your own risk.

TYPES OF DATA WE COLLECT

PII We Collect

We collect PII including your name, postal address, e-mail address, telephone number, IP address, credit/debit card numbers and other financial information needed to complete your transactions with us, photos and other content you upload, date of birth, user IDs and/or passwords used to access the Services, your Services browsing history, and any phone number used to call our customer service number.

Community Postings

You can post information on our public posting areas, such as our social media pages. Any information you disclose is available to anyone with internet access. You do not have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services.

Other Data We Collect

In addition to PII, we collect other Data from you when you use the Services, including:

Data that neither directly nor indirectly reveals your identity nor directly relates to you, such as statistics, or aggregated information. For example, we may aggregate Data to calculate the percentage of users accessing a specific Website, App, or feature of our Services;
Technical information, including browser type and version, or operating system and platform; and
Data about your interactions with our Services, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Services (including date and time), products you viewed or searched for or (in the case of some of our Services) “favorited”; Service response times, download errors, length of visits, interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away.

Data About Children

We do not knowingly collect, use, process, share or store PII from children under the age of 18. The Services are not intended for use by children under the age of 18. If you believe that we have unknowingly collected or processed PII from a child under the age of 18, contact us as soon possible at email@creationsbydulcie.com.

WHY WE USE AND PROCESS DATA

Use and Processing of PII

In accordance with data laws, we may use and process PII for the following purposes:

Providing the Services in the manner most effective for you and your Device;
Fulfilling your orders placed through the Services;
Improving the Services and notifying you about changes;
Managing your customer relationship with us;
Enabling your participation in our Services' interactive, social media, or other similar features;
Integrating social media into your experience with our Services;
Carrying out your support requests;
Notifying you about unfinished transactions, unused credits, or order status;
Sending you information about discounts, special offers, and new products;
Managing the Services, including troubleshooting, data analysis, testing, research, statistical analysis, security, quality control, and fraud prevention;
Verifying your identity;
Reminding you of special occasions;
Performing billing, administration, and collections functions;
Protecting the Services and our employees and operations;
For a Reorganization Use;
Marketing to you directly through the social media platforms that you use and through other websites;
Sharing information with law enforcement agencies in response to formal or informal inquiries and with other third parties when required by law and pursuant to our internal policies;
Carrying out activities related to any of the above, or any other purpose for which the Data was collected, including dispute resolution and protection of our legal rights or the rights of third parties.

Use and Processing of Other Data

We may use Data that is not PII for any business purpose.

You can manage your preferences about how your Data is used by following the instructions in each form or communication you receive from us.

WHO WE SHARE DATA WITH AND WHY

Sharing of PII

Subject to Data laws and any rights you exercise under this Policy, we may share Data within our Company Group to comply with internal, contractual and legal obligations, and for marketing activities.

We may also share Data with third parties as follows:

Business partners, suppliers, service providers, subcontractors and other third parties to enable them to provide services such as fulfillment, IT, logistics, delivery, communication, cybersecurity, fraud protection, and legal/audit. These parties are required to maintain the confidentiality of Data and are restricted from using it for any purposes other than those requested by us;
Social media platforms;
Advertisers and ad networks;
Public, governmental, or regulatory authorities and institutions; and
Potential buyers, investment banks or financial institutions in connection with any contemplated or actual corporate reorganizations or business transactions such as evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Data held by us about our users is among the assets transferred (each, a “Reorganization Use”).
Courts, law enforcement authorities, regulators, attorneys or other third parties in connection with the establishment, exercise, or defense of legal claims.

Sharing of Other Data

We may share other Data without restriction.

YOUR CHOICES ABOUT OUR USE OF DATA

Transactional Emails: We occasionally send transactional emails notifying you about your orders, account information, changes to the Services, updates to our online documents, and other matters. You may not opt out of transactional emails.

Promotional Offers: You can stop receiving promotional offers by contacting us at email@creationsbydulcie.com and requesting your removal from our promotional offers list.

Updating PII. You may contact us via the Contact Us page on the Website you are using, or at email@creationsbydulcie.com and we will update or correct any account information at your request.

HOW LONG WE USE AND STORE PII

We use and store PII only as long as we need it to maintain our relationship with you or to meet contractual and legal obligations, i.e., reporting under tax laws. We store PII from the time of collection as follows, unless contractual or legal obligations require us to store it for a longer period:

If you do not purchase anything (even as a guest) we will delete PII about you at the earlier of your revocation of consent or in accordance with our Cookie Notice.

If you purchase products we will delete PII about you at the first of the following:

You ask us to;

b You haven’t purchased anything for nine (9) years; or

With regard to a Social Security Number or Tax ID Number, you have not made a sale from any account using that number for a period of seven (7) years.

HOW WE PROTECT DATA

The Services have physical, electronic, and administrative security measures in place designed to protect against the loss, misuse, and unauthorized access, use, alteration, or disclosure of Data under our control. When you submit credit card information through the Services, your credit card information is never stored by us. While no transmission over the internet can be guaranteed as 100% secure, and we strive to protect PII during transmission, we cannot ensure or warrant the security of any Data that you transmit to or receive from us. We urge you to take steps to keep Data safe (including your account password), log out of your account after use, and close your web browser.

CONTACT US

If you have any concern about the privacy practices of the Services, please contact us at following address with a detailed description, and we will try to resolve it:

JWSweetness, LLC

Attn: Creations By Dulcie

5542 Brisa St, Suite E

Livermores, CA 94550

USA

UPDATES TO THIS PRIVACY POLICY

Please check this Privacy Policy periodically to inform yourself of any changes. We reserve the right to modify this Privacy Policy at any time, so you should review it frequently. If we make material changes to this Privacy Policy, we will post notice of the changes on the Services homepage and/or as required by law notify you by email using the current email address for your account.

ADDENDUM FOR PERSONS RESIDING IN CA

Effective Date: June 1, 2021

This Addendum for Persons Residing in California (this “CCPA Notice”) supplements the Privacy Policy and applies only to residents of the State of California. This CCPA Notice is provided in compliance with the CCPA, and any terms defined in the CCPA have the same meaning when used in this CCPA Addendum.

How We Collect Personal Information

We collect “Personal Information” as defined in the CCPA. We collect Personal Information from the following categories of sources:

Directly from you. For example, from your creation of an account, forms you complete or products you purchase and Services you use, and when you participate in a contest or survey.
Indirectly from you. For example, from your interactions on the Websites or in the Apps.
From other companies in our Company Group.
From our business partners and service providers.

How We Share Personal Information

We disclose Personal Information to other companies for business purposes and enter into a contract with the recipient describing the purpose and requiring the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the activities in the contract. These recipients are “Service Providers” under the CCPA.

Sales of Personal Information

The CCPA defines “sold” to mean “disclosed for monetary or other valuable consideration. Under the CCPA, we DO NOT sell Personal Information.

Your CCPA Rights and Choices

The CCPA provides California residents with specific rights regarding Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

CCPA Access to Specific Information and Data Portability Rights

If you are a California resident, you have the right to request that we disclose certain information to you about our collection and use of Personal Information about you over the past 12 months. Once we receive and confirm your verifiable CCPA request (see Exercising CCPA Access, Data Portability, and Deletion Rights below), we will disclose to you:

The categories of Personal Information we collected about you.
The categories of sources for the Personal Information we collected about you.
Our business purpose for collecting or selling that Personal Information.
The categories of third parties with whom we share that Personal Information.
The specific pieces of Personal Information we collected about you (also called a data portability request).
If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
for sales, the Personal Information categories that each category of recipient purchased; and
for disclosures for a business purpose, the Personal Information categories that each category of recipient obtained.

CCPA Deletion Request Rights

California residents have the right to request that we delete any of the Personal Information that we collected from them and retained, subject to certain exceptions. Once we receive and confirm your verifiable CCPA request (see Exercising CCPA Access, Data Portability, and Deletion Rights below), we will delete (and direct our service providers to delete) Personal Information about you from our records, unless an exception applies.

We may deny your deletion request if retaining the Personal Information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair intended functionality.
Exercise free speech, ensure the right of another CCPA user to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Enable solely internal uses that are reasonably aligned with user expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

Exercising CCPA Access, Data Portability, and Deletion Rights

To exercise the CCPA access, data portability, and deletion rights described above, please submit a verifiable CCPA request to us at email@creationsbydulcie.com.

Only you, or someone legally authorized to act on your behalf, may make a verifiable CCPA request related to Personal Information about you. You may also make a verifiable CCPA request on behalf of your minor child. To designate someone legally authorized to act on your behalf, you may upload proof of the authorization to email@creationsbydulcie.com.

You may make a verifiable CCPA request for access or data portability only twice within any 12-month period. The verifiable CCPA request must:

provide sufficient information that allows us to reasonably verify you are either the person we collected Personal Information about or their authorized representative, which may include information that you have already provided to us, such as your name and email address; and
describe your CCPA request with sufficient detail so that we can properly understand your request and respond to it.

We may not respond to your CCPA request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information is about you or someone you are legally authorized to act on behalf of. Making a verifiable CCPA request does not require you to create an account with us.

We will use Personal Information provided in a verifiable CCPA request only to verify the requestor’s identity or authority to make the request.

CCPA Response Timing and Format

We endeavor to respond to verifiable CCPA requests within forty-five (45) days of their receipt. If we require more time (up to 90 days) to respond to your request, we will inform you in writing of the reason and needed extension period. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response to the email address you provide on the CCPA Request Form.

Any CCPA disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable CCPA request. Our response will also explain the reasons we are not complying with your CCPA request, if applicable.

For CCPA data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable CCPA request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the CCPA request warrants a fee, we will tell you why and provide you with a cost estimate before completing your request.

CCPA Non-Discrimination

We do not discriminate against California residents for exercising their CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

In addition to your rights under the CCPA, California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Services that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. Creations By Dulcie does not disclose Personal Information to third parties for their direct marketing purposes. If you would like more information about our compliance with California’s “Shine the Light” law, please send an email to email@creationsbydulcie.com or write us at:

JWSweetness, LLC

Attn: Creations By Dulcie

5542 Brisa St, Suite E

Livermore, CA 94550

Changes to this CCPA Notice

We reserve the right to amend this CCPA Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated Notice on the Services and update the Notice’s effective date. Your continued use of the Services following the posting of any changes to this Notice constitutes your acceptance of those changes.

CCPA Contact Information

If you have questions or comments about this Notice, the ways in which we collect and use Personal Information, your choices and rights regarding such use, or you wish to exercise your rights under California law, please contact us at:

Email: email@creationsbydulcie.com

Postal Address: Creations By Dulcie, 5542 Brisa St, Suite E, Livermore, California 94550

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